Frequently Asked Questions
Everything you need to know about bringing comfort to your doorstep.
What is the standard shipping time for furniture orders?
Most of our home decor items ship within 3-5 business days. For larger furniture pieces, delivery typically takes 7-14 business days depending on your location and the selected delivery service.
Do you offer White Glove delivery and assembly?
Yes, we offer White Glove delivery for an additional fee. This service includes bringing the item into your room of choice, full assembly, and the removal of all packaging materials.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to large furniture returns.
Are your wood products sustainably sourced?
Absolutely. Knock Knock is committed to sustainability; 90% of our wood products are FSC-certified, ensuring they come from responsibly managed forests that provide environmental, social, and economic benefits.
Can I request fabric swatches before purchasing a sofa?
Yes, we want you to be confident in your choice. You can order up to five fabric swatches for free through our 'Request a Swatch' page to see how the colors and textures look in your own light.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm, allowing you to pay for your home upgrades over time.